Call Centre Supervisor (Member Services Co-Lead)

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:
The Member Services Co-Lead is responsible for supporting the Member Services Leads in overseeing the daily operations of the Member Services Call Centre and FreshDesk Omni Channel platform. The role focuses on ensuring exceptional member service delivery, operational efficiency, effective ...