Call Centre Support

Overview
Join our dynamic emergency response team as a Call Centre Support - Emergency Medical Dispatcher (EMD). In this vital role, you will be the first point of contact for individuals in urgent medical situations, providing critical assistance through phone triage and dispatching emergency services efficiently and compassionately. Your energetic approach and clear communication will help save lives, ensuring that every caller receives prompt, professional support. This paid position offers an exciting opportunity to make a tangible difference in people's lives while working in a fast-paced, team-oriented environment.

Responsibilities

• Answer incoming multi-line phone calls with professionalism, courtesy, and empathy, establishing a calm and reassuring tone for distressed callers
• Conduct thorough phone triage by gathering essential medical information using established protocols and medical terminology to assess the severity of emergencies
• U...