Call Centre Team Leader
Ability Action AustraliaJob Description
Company Description
Welcome to Ability Action Australia
We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants – children, adolescents and adults – get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families.
Job Description
About the role
As our Call Centre Team Leader, you will guide a team providing essential support to NDIS participants, families, and referrers. You’ll ensure every interaction is timely, accurate, and empathetic—reflecting our commitment to high‑quality, person‑centred service.
You will coach and develop your team, manage service timeframes, monitor quality, resolve escalations, and champion continuous improvement. You’ll also help maintain strong alignment with our policies, processes, and service expectations so participants always feel supported and informed.
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