Call Centre Training Specialist

Key Responsibilities:

• Lead and supervise a team of customer service agents to meet performance and service targets.

• Train new and existing agents on customer service skills, product knowledge, and system usage.

• Monitor call quality, customer interactions, and team performance.

• Provide coaching, feedback, and performance improvement plans.

• Prepare reports on team performance, quality scores, and training outcomes.

• Work closely with operations and management to improve service processes.

• Ensure compliance with company policies and service standards.

Requirements:

• Diploma or Bachelor's degree in any field

• Must be fluent in English (spoken and written), Thai proficiency is an advantage.

• Experience in BPO / call center / customer service environment.

• Prior experience as a Team Leader, Seni...