Call Handler

Call Handler 

Location: Winfrith or Bournemouth
Contract: 12 month contract with likely extension
Hours: 37 hours per week (Monday-Friday)
Pay Rate: £14.91 PAYE per hour / £19.61 LTD per hour (including shift allowance)

About the Role:

As a Call Handler, you are the first point of contact for members of the public contacting Dorset Police via the 101 non-emergency service.

You will assess risk, vulnerability, and urgency in real time, ensuring that each contact is accurately triaged, recorded, and routed in line with Force policy and National Call Handling Standards. This is a high-pressure role where poor judgement has real consequences.

Key Responsibilities:

Handle non-emergency contacts via 101 telephony, online reports, email, and digital platforms

Conduct dynamic THRIVE LITE risk assessments, identifying threat, harm, risk, and vulnerability

Accurately record incidents using Force Command & Control system...