Call Handling and Dispatch

Job Description

Previous applicants who have not been successful for this role in the last 6 months are not eligible to apply on this occasion.

Be the Calm in the Chaos. Be the First Voice and the Coordinating Force.

West Midlands Police is recruiting dedicated individuals to join our Force Contact Team as either a Contact Handler or Dispatcher. These critical frontline positions ensure the public receives timely, professional support during emergencies and that police resources are deployed effectively across the region.

Whether you're answering a 999 call or coordinating officers to a live incident, your actions will directly impact public safety and community trust.

Key Responsibilities

Contact Handling

• Answer emergency (999) and non‑emergency (101) calls with empathy and professionalism.
• Use structured questioning to assess risk and gather vital information.
• Record incidents accurately usi...