Call quality analyst

Position: Call Quality Analyst
About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.
We’re trusted by leading brands like Bharat Pay, Aakash, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Medi Buddy, Aditya Birla Group Etc. across industries such as Ed Tech, Fin Tech, Health Tech, Hospitality, Travel, and BPO.
Highlights:
Raised $6.5 M in Series-A (2024) and $2.1 M seed funding (2022)
Featured in Linked In’s Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX Summits
Role Overview:
The Senior Growth Consultant – Quality Team Lead will drive Convin’s Quality operations for assigned clients, ensuring delivery excellence and leading a te...