Call Quality Assurance Executive

We're Hiring: Quality Assurance Executive (Telecom – USA Campaign)

Company:
Zedsource Pvt. Ltd.

Shift:
Night (USA Campaign)

About Zedsource

Zedsource is a growing BPO operating in the
U.S. Telecom Sales segment
, working with all major telecom providers including Internet, Cable, and Home Phone services. We are expanding our
Quality Assurance team
and looking for experienced QA professionals who understand telecom sales quality and compliance.

Role Overview

As a
Quality Assurance Executive
, you will be responsible for monitoring, evaluating, and verifying sales calls to ensure compliance, accuracy, and high customer experience standards.

Key Responsibilities

• Audit and evaluate inbound/outbound telecom sales calls
• Ensure compliance with call flow, scripts, and disclosures
• Identify quality gaps and share actionable feedback
• Prepare QA reports and highlight tr...