Call Room

Job Description

Manage patient communication and appointment scheduling for healthcare clinics. This role serves as the first point of contact and ensures smooth patient access operations.

Responsibilities

• Handle inbound and outbound patient calls
• Schedule, reschedule, and cancel appointments
• Respond to patient messages in EHR/EMR systems
• Create and update patient charts
• Route inquiries to appropriate departments
• Maintain accurate documentation and confidentiality

Qualifications

• Customer service or healthcare support experience preferred
• Strong English communication skills
• EHR/EMR familiarity is a plus
• Able to manage high call volumes
• HIPAA training required (or willingness to complete upon hire)
• Non-clinical role