Callnovo - Japanese-English Bilingual Customer Support Specialist

Company: Callnovo

Job Title: Japanese-English Bilingual Customer Support Specialist

Project: Smart Home Products

Employment Type: Full-time

Work Setup: Remote

Location: Japan (Osaka and nearby candidate markets)

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM Japan Time

Job Overview:
Callnovo is seeking a Japanese-English Bilingual Customer Support Specialist to provide remote support for smart home products. The specialist will assist customers with product inquiries, order and account questions, after-sales support, and basic troubleshooting for smart home devices.

Key Responsibilities:
- Handle customer inquiries via phone calls, email, live chat, and ticketing systems.
- Support customers with questions related to products, orders, accounts, logistics, and after-sales services.
- Provide basic troubleshooting for smart home products such as smart locks, cameras, routers, and similar network devices.
- Esca...