Campaign Specialist

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Plan and execute campaigns within the defined timelines. Proactively manage campaigns, data and metrics to help improve overall efficiencies and manage the optimal use of contacts data for all TIH campaigns (sales, collection, retention, service, admin) in real time. Track, influence, provide solutions and escalate any factors that might affect performance.

Responsibilities

Campaign Planning
Contribute to the development of the campaign strategy to optimsse the campaigns performance to reach business goals.
Define the campaign brief outcomes to meet the required set targets with the business.
Plan and design the campaign; the timelines and resource capability and skill set required, liaising with multi-channel contact centre management; workforce management.
Provide inpu...