CAN Bilingual Case Manager

Summary of Position

The Case Manager is a key player on a cross‑functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.

Essential Duties and Responsibilities

• Provide the best patient care for individuals via both video and phone interactions
• Assess patients’ mental health concerns and perform counselling
• Support our Mental Health Care and Employee & Family Assistance Programs
• Serve as the case manager for members during their Mental Health program participation, ensuring the high...