CAN - Rep - Customer Service

**Description**

**Essential Duties and Tasks**

+ Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
+ Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
+ Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
+ Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
+ Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
+ Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
+ Co...