Canada- Product Support Lead

Position Summary

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Work as lead in propelling support improvements in healthcare software applications and act as product subject matter expert for the customer support team, and voice of customer support back to the Product Team.
Reporting to the Manager, Product Support LeadsKey Responsibilities: - Work with technical support team to ensure efficiency and customer satisfaction. - Partner with the Product team to identify functionality that would improve operational support of the product. - Transition product releases to the Customer Support Team, including delivering training and creating knowledge articles to be used in troubleshooting incidents and fulfilling service requests. - Conduct Problem Investigations on impactful incidents and determine actions needed to prevent a recurrence. - Collaborate with multiple teams across the organization to optimize support processes for Products. - Perform troubleshooting, analysis, research and resolution ...