Canucks Team Lead for Membership Experience

Become the Membership Experience Team Lead at Canucks Sports & Entertainment in Vancouver. Ensure outstanding service delivery while inspiring and guiding your team to succeed.

As the Membership Experience Team Lead, you will lead a talented group within the Membership, Sales & Business Intelligence department. Your emphasis on service excellence will cultivate strong relationships with members while driving retention initiatives. This role involves strategic planning, event management, and collaboration across different teams to enhance the overall member experience.

Key Responsibilities:
• Oversee and coach Membership Experience team and representatives
• Conduct regular meetings to enhance service best practices
• Identify revenue generation opportunities within member campaigns
• Collaborate with Business Intelligence on CRM data collection
• Troubleshoot post-event member issues and follow up

Requirements:
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