Capital One Canada Head of Complaints

Join Capital One Canada as the Head of Complaints, where you will lead a team dedicated to resolving customer concerns efficiently. Implement process improvements that enhance customer trust.

In this vital role, you will leverage your leadership skills to manage a diverse team overseeing complaint resolution. Your expertise will ensure adherence to regulatory requirements while driving continuous improvement initiatives. Collaborate with cross-functional partners to establish effective complaint management systems.

Key Responsibilities: • Oversee the complaint management processes for Canada • Lead a team assessing customer complaints directly • Ensure compliance through monitoring and testing • Design interactions with various operational stakeholders • Enhance process sustainability and flexibility for operations

Requirements: • 5-7 years of leadership experience in management roles • Understanding of banking complaint processes • Minimum 2 years in regulat...