Card Services Operations Analyst

Responsibilities

• Be our subject expert in our Card Operations.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Leverage technology to drive a high degree of digitalisation and scalability. Card Management
• Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.
• To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status. Card Settlement
• Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.
• Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.
• To escalate on any delay in proc...