Cards Customer Service Team Leader

Our client has an opportunity available for a Cards Customer Service Team Leader.

Requirements:

• 12+ months of recent tenure at the company in a Customer Service role.


• Understanding of the customer service environment.


• Understanding of systems including Vision Plus, Avaya, Alchemy and CSM- essential.


• Matric


• Leadership experience or exposure would be advantageous.

Responsibilities:

• Agree set goals with team members covering performance, quality and development areas.


• Drive the achievement of targets.


• Manage and maintain focused and highly motivated team members.


• Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived.


• Handle Internal and External Customer Services – compliments, complaints.


• Accurate Reporting.


• Ensure c...