Care Advisor

BENEFITS/PERKS

• Competitive Salary
• 13th and 14th month salary guaranteed
• Performance Incentive Plan / Yearly Bonus
• Retirement Program and Group Life Insurance
• Hybrid Work Set-up after 6 months working on-site

JOB DETAILS / ROLE PURPOSE

Our Customer Service/Care Advisors are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement.

KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:

• Responding to queries regarding coverage, claims, hospitalisation, complaints
• Commit to the department`s service standards...