Care Advocate - Care Delivery

The Care Advocate is an integral part of the member’s care team and works closely with the clinicians and the clinical operations team. The Care Advocate will support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs to bridge the gap between clinical care and social needs.

The Care Advocate's responsibilities include:

+ Principal Illness Navigation (PIN): Execute person-centered care plans for patients with serious, high-risk illnesses. Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required.

+ Clinical Care Bridge: Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support.