Care Center Team Leader

The Care Center - Team Leader correspond with Care Center – Assistant Manager accordingly by supporting, coaching, developing and supervising team members specifically on their concerns, issues, schedules and out-puts. The incumbent will effectively use various tools, running reports, demonstrating leadership through acknowledging the fair and consistent application of operations policies while demonstrating a variety of coaching styles and techniques.

Key responsibilities/What you do:

• Monitors, identifies and resolves performance/behavior/attendance issues using prescribed performance management techniques.
• Effectively interacts with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.
• Coaches team members on their performance ...