Care Concierge, Service Quality (Jurong West Nursing Home)

Job Description

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

○ Act as the main liaison and single point of contact for next-of-kin of our nursing home residents.

○ Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.

○ Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.

○ Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.

○ Actively engage residents and caregivers throughout the ...