Care Officer

CIC Group

Full-time Nairobi, Nairobi County Other-General

Posted:

February 27, 2026

Location:

Nairobi, Nairobi County, Kenya

Job Description

PURPOSE: 
Responsible for care facilitation/cost containment and call centre reachability.
PRIMARY RESPONSIBILITIES: Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines. 
Monitor cost, average length of stay on inpatient cases. 
Issue guidance on Pre-authorized optical, dental and scheduled procedures 
Conduct Hospital visits whenever the insured members are hospitalized 
Respond to stakeholder inquiries on cases involving medical care management. 
Receive and respond to Medical emergency lines and ensure 24-hour coverage 
Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time 
Facilitate referrals and medical evacuations when need be. 
Monitor benefits utilization and share timely updates to the stakeholders. 
Prepare and share timely reports as may be guided. 
Academic and Pro...
                

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Job Overview

Job Type: Full-time

Location: Nairobi, Kenya

Posted: February 27, 2026

Deadline: April 08, 2026