Care Support Executive (Santiago)

At Xe, we provide currency services and products to individuals and businesses worldwide.

Responsibilities

• Respond to inbound customer support enquiries from our global customer base, demonstrating a high level of customer focus and Xe's brand values.
• Develop deep rapport with customers providing trusted answers and positioning Xe as the customer's go-to money transfer provider.
• Identify customers with a propensity to require high-value money transfer services and, in line with process, refer these calls to the Client Services team.
• Drive awareness and adoption of self-service support options among Xe's consumers.
• Communicate with internal teams as required to ensure query resolution is timely and professional, taking ownership, following up and escalating as needed.
• Resolve low-level complaints using established objection handling techniques and determining the appro...