Caredesk co-ordinator (platinum desk)

Tracker requires the Services of a Caredesk Co-ordinator in the Customer Experience Centre department based at our Head Office in Johannesburg. Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. Requirement to work a 12 (twelve) hour shift (07h00 to 19h00 and 19h00 to 07h00) and standby shift as per departmental roster

Assisting internal and external customers with queries. Investigation on all products, including faulty units. Opening, allocating and following up on service requests (including Returned SRs) General office administration. Assisting with all Product Support related queries. Assisting with vehicle location. Assisting with afterhours SRs and allocating to standby technicians, according to process. Assisting customers with Finance queries. Odometer updating and unit resetting of all Tracker devices. Resetting and assistance regarding of passwords. Assisting with queries regarding Tracker web app, Willow, Fleet Log...