Job Description
l To handle Customer Complaints such as attend to customer inquiries via call, WhatsApp, or in-app chat.
l Assist the customer to resolve issues related to stuck tokens, machine errors, or payment failures.
l To verify and process refund requests (cash, token, or app transactions) promptly.
l To inform and explain clearly to the customers if there is any promotions such as free wash or special events during store openings.
l To monitor feedback and service-related issues from the app or outlet facilities and inform unresolved technical issues to relevant personnel such as app provider (HIRO) or the technical team.
l To Guide the customers on how to use the machines or app and provide clear instructions during system updates or changes in operations.
l To ensure all customer interactions are handled with courtesy, patience, and professionalism and follow SOPs and service scripts where applicable.
l To coordinate with relevant internal ...
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