Cargo Operations Center Duty Manager

Synopsis:

Acting as main POC for all stakeholders and airline functions in AUH Cargo Operations Center, with an extended focus on monitoring all aspects of inbound quality, physical, documents and messaging and form a strong link to the Cargo Network & Delivery team.

Lead and direct a 24/7 Cargo Operations Center team with focus on Global Partners, escalation desk and Etihad Cargo tracing activities for enhanced customer experience and more sophisticated resolution of service failures.

Define and monitor appropriate key performance indicators for both customer satisfaction and operational delivery performance. Consider all elements of customer expectation and ensure the overall service delivery performance is aligned.

Operational 24/7 contact for all aspects of dangerous goods and responsible for managing the dangerous goods hotline providing subject matter expertise to the network including Airport management and check in agents.

<...