Caring Center Operations Manager

Operational Management : Oversee 24/7 monitoring, implement best practices, and ensure timely incident detection and resolution

Data Monitoring & Analysis : Develop standard for Caring Center data analyst operations, ensure data & report accuracy before submission, and work with related parties to resolve if any issues

Reporting & Visualization : Develop standard for dashboards and reports to effectively communicate key metrics and findings. And ensure the team adheres to the agreed standard

Insights & Decision Support : Generate and present data-driven insights to stakeholders for informed decision-making.

Issue Identification & Escalation : Detect and communicate critical issues based on data analysis.

Collaboration & Alignment : Work with Estate/Mill Managers and cross-functional teams to understand business needs and reporting requirements.

Process Opti...