Case Administration Officer

Job Responsibilities

You will provide administrative and operational support to a professional standards team handling case-based work. Key responsibilities include:

• Create and maintain case files upon receipt of new complaints
• Update Excel databases to track case progress and timelines
• Manage a high-volume shared mailbox (approximately 80 emails daily) and accurately sort emails to the relevant cases
• Identify complaint stages and e-file correspondence accordingly
• Support officers by tracking deadlines, organising documents, and preparing responses
• Draft standard letters using approved templates for different stages of case handling
• Liaise with vendors on office maintenance matters
• Assist with ad-hoc administrative tasks and projects as assigned

Job Requirements

• Diploma or higher qualification
• Strong organisational skills with high attention to detail ...