Case Assessment Officer

Job Title: Case Assessment Officer Job Requisition ID: 83291 Ministry: Service Alberta and Red Tape Reduction Location: Edmonton or Calgary Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Classification: Program Services 3 Salary: $2,935.39 to $3,850.29 bi‑weekly ($76,614 - $100,493/year) Closing Date: June 10, 2026

Overview The Consumer Investigations Unit seeks a Case Assessment Officer (CAO) to conduct assessments of consumer protection complaints, determine the appropriate course of action, and prepare files for investigation. The role involves interpreting consumer protection statutes, gathering evidence, and providing support to the intake and assessment team.

Responsibilities

Conduct assessments of incoming consumer protection complaints to determine whether to record intelligence, refer information, educate, or recommend an investigation.

Ensure that files are prepared for investigations by docu...