Case Assessment Officer

About the Role Are you a customer service professional looking for the next step in your career? Are you interested in public service and contributing to financial fairness and justice? OBSI is an organization of highly skilled professionals inspired by a public service mission. OBSI makes a difference in people’s lives every day and helps to ensure a fair, effective and trusted financial system for everyone. We are hiring for an existing vacancy for Bilingual English and French Case Assessment Officers to join our team.

Responsibilities The Case Assessment Officers are the first point of contact for consumers and an important resource for firms. They answer consumer and firm inquiries, assess cases, determine if they are within OBSI’s mandate, and prepare them for assignment to investigators.

Your prior customer service experience will be helpful as you address consumer concerns via phone or email, providing additional information and, at times, referring to alternat...