Case Management & Fraud Associate (Logistics)

Case Management Specialist (Prior-Authorization)

Makati, National Capital Region, Philippines

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Truck Transportation and Transportation, Logistics, Supply Chain and Storage

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Responsibilities

• Responsible for reviewing cases related to shipments and lost/delay/damaged items
• Conduct investigation of disputes and complaints received from clients regarding their deliveries by gathering shipment records, tracking data, carrier communications, and contractual terms
• Prepare Incident Report for lost/damage find the root cause, and make proper recomme...