Case Management Lead for Economic Planning Board for Toronto

About the Program

The Economic Planning Board (EPB) includes monitoring current and anticipated future economic climates and providing the Jamat with relevant and timely programmatic support in the areas of employment, entrepreneurship, financial literacy and business.



The Case Management Lead plays a central role in managing and coordinating all active cases within the EPB Case App. This individual will ensure that each case moves forward in a timely and efficient manner by regularly following up with JK representatives and respective team leads. The role requires someone highly organized, proactive, respectful in communication, and deeply committed to supporting our Jamat through meaningful engagement.

About the Role

Duties and Responsibilities:

Manage the full lifecycle of all cases in the Case App, from intake to closure.

Track case progress and ensure timely follow-ups with JK reps and respective l...