Case Management Lead

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Who you'll be working with:
 

If you have a strong background in customer service, communication,t, and are empathetic, people-focused, detail-oriented, and passionate about delivering exceptional customer journeys, then the Customer Experience Management team may be for you

You'll be responsible for the following:

Case Escalations Management

• Act as the escalation point for high=priority or complex cases that requires additional attention. 
• Ensure escalated cases are handled properly by the vendors swiftly and efficiently minimizing customer dissatisfaction.
• Work to prevent case escalations by identifying and ad...