Case Manager

Overview With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence, claim documentation and payments are complete. Key Accountabilities and Main Responsibilities

Take ownership for handling member’s Death, TI, IP, PI or TPD or claims and communicate regularly and effectively throughout the life of the claim

Minimise delays through effective workflow management and take all required action within agreed Fund service level agreements 

Create a positive experience by quickly establishing rapport with members and beneficiaries 

Proactively deliver and manage a claims portfolio in accordance with quality case management principles and operating standards.

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