Case Manager

About the Role
As a Case Manager, you will be responsible for owning emergency cases from activation to resolution. You will assess information, coordinate responses, communicate clearly with stakeholders, and ensure each case is handled with accuracy, urgency, and professionalism.
This is not a call-centre role and not a security officer position.
It is a case ownership role in a high-stakes, time-sensitive operational environment.
Key Responsibilities
Own and manage cases from initiation through to resolution
Assess incomplete or evolving information and determine next actions
Coordinate responses across multiple parties and systems
Communicate clearly, calmly, and professionally with users and partners
Maintain accurate records and case notes throughout the lifecycle
Apply defined processes while exercising sound judgement
Work effectively in a 24/7, shift-based operational environment
Minimum Requirements
NQF Level 6 qualification or higher (d...