Case Manager

About the Role

As a 
Case Manager
, you will be responsible for owning emergency cases from activation to resolution. You will assess information, coordinate responses, communicate clearly with stakeholders, and ensure each case is handled with accuracy, urgency, and professionalism.

This is 
not
 a call-centre role and 
not
 a security officer position.

It is a case ownership role in a high-stakes, time-sensitive operational environment.

Key Responsibilities

• Own and manage cases from initiation through to resolution
• Assess incomplete or evolving information and determine next actions
• Coordinate responses across multiple parties and systems
• Communicate clearly, calmly, and professionally with users and partners
• Maintain accurate records and case notes throughout the lifecycle
• Apply defined processes while exercising sound judgement
• Work effectively in a 24/7, shift-based o...