Cash Management Implementation & Client Services Manager

Description du poste

JOB SUMMARY:

We are looking for an experienced and client focused cash management service specialist to join our FCS team. This role is critical in supporting our India clients with their day-to-day cash management and digital banking needs.

KEY RESPONSIBILITIES:

· Serve as the primary point of contact for clients with the clear objective of maintaining and building long-term relationships.

· Analyze customer requests and reminders

· Process and respond to customer requests within the given time frame (pre-defined indicators)

· Communicate to the concerned teams of the follow-up / resolutions of requests processed

· Enter / list customer requests in the customer request tracking tool & ensure that all information necessary for the resolution of the request is recorded in the tool and that the processing of the request follows the validated procedures

· Maintain records/documents to accurately d...