CCaaS Architect - Bilingual French & English

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee‑first process. Our vision is a place where employees know they can thrive.

TTEC is seeking an enthusiastic CCaaS Architect to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.

What You’ll Be Doing

• Lead voice and digital AI self‑service solutions for large, multi‑location contact centers
• Design, develop and implement AI self‑service applications with Google CCAI
• Interface with clients, lead design decisions and drive toward defining solution requirements and technical design
• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
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