CCaaS Delivery Lead: End-to-End Platform & Day 2 Ops

A leading staffing firm is seeking a strategic Delivery Lead based in Toronto to oversee Contact Center as a Service (CCaaS) initiatives for a prominent bank. The role involves end-to-end delivery, including monitoring and incident management, while ensuring compliance with enterprise standards. The ideal candidate will have a strong background in large-scale enterprise initiatives, excellent management skills, and a solid technical understanding, including tools like JIRA and Confluence.
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