CCaaS Functional Associate in AI Initiatives

Become a Remote Functional Associate specializing in CCaaS and Agentic AI initiatives at a premier technology solutions provider. Support contact center modernization with expertise in requirements documentation and journey mapping.

Ideal for professionals with a keen eye for detail, this role involves working with Business Analysts to document precise functional requirements and enhance user journeys within Amazon Connect. You'll play a crucial role in creating delivery-ready artifacts while driving AI integration and modernization efforts for enterprise clients.

Key Responsibilities:
• Document functional requirements for technical execution
• Contribute to customer and agent journey designs
• Analyze current processes for AI and modernization opportunities
• Create user stories and process flow diagrams
• Collaborate with Functional Leads for project success

Requirements:
• Proficiency in functional specifica...