CCaaS Practice Leader at TELUS Digital

Lead TELUS Digital’s CCaaS practice with expertise in Zendesk and Amazon Connect. This hybrid role focuses on client engagement, growth strategies, and innovative solutions to maximize revenue.
As a Practice Leader, you will manage P&L and drive exceptional outcomes through strategic planning and talent development. This director-level role is pivotal in establishing thought leadership in contact center transformation, utilizing cutting-edge technology and frameworks.
Key Responsibilities:
• Drive revenue growth and margin optimization for Zendesk practice
• Build scalable delivery methodologies and frameworks
• Partner with business development to create go-to-market strategies
• Lead strategic Zendesk engagements with enterprise clients
• Establish thought leadership and execute market awareness campaigns
Requirements:
• 10+ years in contact center technology or CRM integration
• 5+ years in practice leadership or P&L management
• Experience with Amaz...