CCaaS Solutions Engineer - Hybrid Role

Join our team as a Solutions Engineer, focusing on CCaaS, in a hybrid mode for two days a week in the office. Enhance customer and agent experiences with innovative technologies.
We are seeking an experienced Solutions Engineer to design and implement solutions in the CCaaS realm. This position entails a contract of six months, with opportunities for extension. Your role will involve collaborating with cross-functional teams to gather requirements and develop robust CCaaS architectures. Special emphasis will be placed on integrating AI tools to optimize customer interactions.
Key Responsibilities:
• Participate in CCaaS design and architectural discussions
• Collaborate with IT and business lines for solution planning
• Choose suitable CCaaS platforms, including Genesys Cloud
• Document technical designs and integration plans
• Provide leadership through the implementation process
Requirements:
• Bachelor’s degree in Technology or related field
• Proven ex...