CCaaS Solutions Specialist

Overview

CCaaS Solutions Specialist. Our client, a major and recognized organization in its industry, is modernizing by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence. You will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after migrations, and ensuring the platform's long-term viability.

Responsibilities

• Actively participate in the deployment of the new CCaaS solution.
• Design and optimize the Agent interface by creating seamless APIs for integration with enterprise systems and CRM.
• Configure and administer interaction management solutions (ACD, IVR, CTI, omnichannel).
• Provide high-level technical support (Tier 2-3) following migrations and monitor performance.
• Ensure secure access management and adherence to the strictest security standards.

Qualifications

• Over 3 years of hands...