(Cen) Customer Insights Analyst

As a Customer Insights Analyst you will play a vital role in understanding both internal and external stakeholders.Including their needs, preferences, and motivations to help the organization in delivering best-in-class experiences.You will design, plan, and execute research activities based on the organization's needs.You will select the most suitable research methodologies to conduct quantitative and qualitative research exercises in order to generate actionable insights.You will also be responsible of leveraging the obtained information to help the business understand and prioritize user experience, as well as partnering with cross functional teams to ensure a seamless experience across digital and physical channels.
**Main Responsibilities**:- Conduct discovery sessions with stakeholders and draft research proposals based on their requirements.
- Identify and select the most suitable research methodology based on the project's objectives, while considering its duration, ...