(Cen) Workflows Analyst (Monterrey)

Main Responsibilities

• Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform
• Provide technical support on operating services
• Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration
• Ensure development standards and guidelines are followed
• Have a deep understanding in ServiceNow’s functionalities and modules and keep up to date in new released functionalities

Position Challenges

• Learning and understanding of digitization requirements
• Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions
• Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements