Center Executive

About the role

As a Center Executive at Celuna La Maison', you'll be the driving force behind delivering exceptional customer service to our valued clients. Based in our Kuching, Sarawak office, this full-time role is integral to the success of our customer service operations.

What you'll be doing

1. Handling inbound and outbound customer calls professionally and efficiently
2. Providing accurate and timely information to customers, addressing their queries and concerns
3. Troubleshooting issues and offering tailored solutions to meet customer needs
4. Maintaining meticulous records and documentation of all customer interactions
5. Continuously improving customer service processes and procedures
6. Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

1. Proven experience in a customer service or call centre environment
2. Strong communication and...