Center Head

Job Purpose

The Center Head - Virtual Sales is responsible for managing and overseeing the entire contact center operations. This position focuses on improving customer experience, ensuring operational efficiency, and aligning contact center strategies with the company's financial services goals.

Principal Accountabilities
Key Responsibilities:
Business Model :
Setting up the processes, having experience on ramping up the LOB wise businesses.

Strategic Planning:
Develop and implement a comprehensive strategic plan for the business, aligned with the overall objectives of the organization.

Sales Team Management:
Lead and motivate the sales team to achieve targets and revenue goals.
Provide guidance and support to improve sales techniques and strategies.
Monitor sales performance and implement corrective actions when necessary.

Centre of Excellence Oversight:
Establish and maintain a Centre of Excellence (CoE) to drive c...