center manager

Responsibilities

• Reporting to Director
• Monitor centre services by external operator.
• Strategies, Create, Plan and organize the curriculum and programmes for the centre.
• Manage the deployment, professional development and well-being of staff.
• Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.
• Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
• Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.
• Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
• Responsible ...