CenterWell Contact Center Integration Principal

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The CenterWell Contact Center Integration Principal is responsible for driving integration initiatives across CenterWell’s contact centers, combining strategic vision and operational execution to deliver measurable transformation outcomes. This role will operate at both ends of the spectrum – partnering with the most senior leaders across the enterprise while engaging deeply with frontline teams to translate strategy into action. The Principal will help guide long-term contact center strategy, lead operating model design, and ensure successful delivery of initiatives that improve operational efficiency and effectiveness while enhancing the customer experience. Acting as the primary liaison with the Enterprise Contact Center Center of Excellence (CoE), this role will coordinate alignment and execution across multiple business units. Success requires deep expertise in contact center operations, comfort with executive management, strong program...